R.R. Donnelley & Sons Company
The Site Lead / Facilities Coordinator is responsible for overseeing all aspects of the site facility as well as office services (mailroom, reception, and hospitality) provided to the clients at a financial services company. The individual will coordinate facility work orders, handle building / equipment emergencies, coordinate office moves, and act as a liaison between the client and vendors to ensure work is completed in a timely manner. This position reports to an RR Donnelley Regional Manager.
Core Facilities Duties:
Makes routine periodic walk-throughs of office
Maintains appearance of office
Helps with office moves
Escorts vendors upon their arrival
Coordinates work orders, ensuring that vendors complete assignments
Follow-up on vendor no-shows
Maintains iSpace / eSpace seat assignment application
Assists with Onboarding / Departure processing, as required
Ensures working order of emergency supplies and first aid supplies.
Assists with firm sponsored events as appropriate (e.g. charitable events, flu shots, etc.)
Handles sensitive and / or confidential documents and information responsibly, and with integrity
Prepares miscellaneous reports and assists with special projects as required
Core Lead Duties:
Oversight of team schedule including standard scheduling, holiday hours, vacation, call-in availability
Ensure effective verbal and written communications with end users across all service offerings
Monitor and maintain policies and procedures to team
Deliver team support for special projects
Provide level one escalation for issue resolution
Cross train in all services to ensure backup support
Collaborate with Regional Manager to coordinate client requirements and service delivery
Train team on site work Metrics and ensure compliance with RRD reporting
Five years of experience in office support services including, but not limited to, facilities coordination, reception, mailroom, and hospitality.
Microsoft Office Suite including proficiency in Word, Excel, PowerPoint and Outlook.
Proven ability to quickly learn proprietary software.
Excellent written and verbal communications.
Track record of delivering high quality, timely customer services in a demanding environment.
R.R. Donnelley & Sons Company
Website : http://www.rrdonnelley.com
RR Donnelley (Nasdaq:RRD) is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, drive top-line growth, enhance ROI and increase compliance. Drawing on a range of proprietary and commercially available digital and conventional technologies deployed across four continents, the company employs a suite of leading Internet based capabilities and other resources to provide premedia, printing, logistics and business process outsourcing services to clients in virtually every private and public sector.