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Job Details

Lead Facilities Associate

Company name
R.R. Donnelley & Sons Company

Baltimore, MD

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The Site Lead / Facilities Coordinator is responsible for overseeing all aspects of the site facility as well as office services (mailroom, reception, and hospitality) provided to the clients at a financial services company. The individual will coordinate facility work orders, handle building / equipment emergencies, coordinate office moves, and act as a liaison between the client and vendors to ensure work is completed in a timely manner. This position reports to an RR Donnelley Regional Manager.

Core Facilities Duties:

Makes routine periodic walk-throughs of office

Maintains appearance of office

Helps with office moves

Escorts vendors upon their arrival

Coordinates work orders, ensuring that vendors complete assignments

Follow-up on vendor no-shows

Maintains iSpace / eSpace seat assignment application

Assists with Onboarding / Departure processing, as required

Ensures working order of emergency supplies and first aid supplies.

Assists with firm sponsored events as appropriate (e.g. charitable events, flu shots, etc.)

Handles sensitive and / or confidential documents and information responsibly, and with integrity

Prepares miscellaneous reports and assists with special projects as required

Core Lead Duties:

Oversight of team schedule including standard scheduling, holiday hours, vacation, call-in availability

Ensure effective verbal and written communications with end users across all service offerings

Monitor and maintain policies and procedures to team

Deliver team support for special projects

Provide level one escalation for issue resolution

Cross train in all services to ensure backup support

Collaborate with Regional Manager to coordinate client requirements and service delivery

Train team on site work Metrics and ensure compliance with RRD reporting

Required Skills

Five years of experience in office support services including, but not limited to, facilities coordination, reception, mailroom, and hospitality.

Microsoft Office Suite including proficiency in Word, Excel, PowerPoint and Outlook.

Proven ability to quickly learn proprietary software.

Excellent written and verbal communications.

Track record of delivering high quality, timely customer services in a demanding environment.

Company info

R.R. Donnelley & Sons Company
Website :

Company Profile
RR Donnelley (Nasdaq:RRD) is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, drive top-line growth, enhance ROI and increase compliance. Drawing on a range of proprietary and commercially available digital and conventional technologies deployed across four continents, the company employs a suite of leading Internet based capabilities and other resources to provide premedia, printing, logistics and business process outsourcing services to clients in virtually every private and public sector.

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