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Job Details

Manager Content Management Sales Operations K12 Education

Salary
Competitive

Location
Orlando, FL

Date Last Verified
Jul 11,2018

Posted on
Jul 10,2018

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Profile

At HMH, the role of the people manager is very important.  People managers at HMH enable and empower people to do their best work in an environment that encourages collaboration and innovation and fosters development and learning.  They translate the company's strategic vision, align their group's work and help individuals understand their impact on HMH's success.  They assess their direct reports' performance and leads through change.  

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Primary Responsibilities

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  • Collaborates with internal parties to identify content requests, prepare for upload, and ingest to repository Management of the schedule Monitors and tracks the content and  individual activities (per approved content plan)
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  • Serves as the SalesForce.com liaison Oversees the scheduled content updates (3-4 x per channel annually) Works with the content managers to prepare and upload files  
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  • Manages the repository vendor relationship, oversees the content repository, identifies ongoing improvements for maintaining updated content, troubleshoot issues, etc.    
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  • Responsible for SalesForce.com engagement: content flow into the Opportunity and Cost Proposal templates; integration of repository functionality into CRS, etc.   
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  • Runs system metrics on usage and identifies and executes ongoing system(s) training plan for users and contributors.   
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  • Oversees References and User List strategy (bi-annual updates and vetting, monthly sales activities to encourage references, sf.com liaison and reporting, etc)  
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Education & Experience

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  • Bachelor's degree required, Master's degree preferred
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  • Excellent written/verbal communication, organization, analytical and time management skills Project management experience
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  • Ability to work under multiple deadlines efficiently Strong writing skills, working knowledge of MS Word, Excel and Project Experience managing digital online systems (e.g., online repositories, customer CRMs, Sales Force, etc.), highly preferred
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  • Educational industry or government contracts experience, or knowledge of RFP databases/instruments preferred
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  • Knowledge of Digital Curriculum, Learning Management, and devices used in educations environments preferred  
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