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Job Details

Sales Operations Manager

Company name
Harvard Business School Publishing Corporation

Brighton, MA

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Harvard Business Publishing (HBP) was founded in 1994 as a not-for-profit, wholly-owned subsidiary of Harvard University, reporting into Harvard Business School. Our mission is to improve the practice of management in a changing world. This mission influences how we approach what we do here and what we believe is important.

Corporate Learning

 Harvard Business Publishing Corporate Learning partners with clients to create world-class leadership development solutions for managers at all levels in global organizations and governments. We leverage the management insight, thought leadership, and expertise of Harvard Business School faculty and Harvard Business Review authors to provide solutions that are relevant to today’s most pressing business challenges. For more than 20 years, we have developed and delivered innovative, technology-enabled solutions that drive meaningful business results.

The Sales Operations Manager in the HBP Corporate Learning group will partner with the sales team and finance to drive revenue growth through managing the sales force reporting, contracting, invoicing processes. This role will sit on the finance & operations team, but will work very closely with sales and finance leadership, acting as a primary liaison between the two teams. 

As Sales Operations Manager, you will serve as a key member of the finance & operations team to lead the creation and implementation of a streamlined contracting process as well as manage the Contracts Analyst in creating and executing client contracts. This individual will be instrumental in sales incentive planning as well as drive KPIs to increase overall sales productivity. In your role you will also take on a broad spectrum of special projects ranging from implementing sales process changes in

 to designing and implementing key metric reporting of the sales team productivity through enhancements to process/platforms and tools. 

Primary Responsibilities: 

• Day-to-day management of the client contracting and invoicing team 

• Owner of the monthly sales reporting process for SVP calculations 

• Support the sales team in revenue forecasting, budgeting and quota setting tasks 

• Work with the VP of Sales to support the weekly forecast meetings 

• Serve as the Corporate Learning business analyst on Birst and

 enhancements, working as the liaison with sales management and the Corporate IT team in developing, testing and implementing improvements in the systems 

• Collect sales trends and evaluate performance measured against budgets, forecasts and quotas 

• Analyze revenue and key performance indicators, interpret and communicate results for sales and business unit management to support business decisions 

• Liaison with corporate finance on invoicing and revenue recognition compliance 

• Prepare data for regional strategy development 

• Generate ad hoc reporting for sales management

 systems support, training and QA for the sales force as well as user set up. 


• BA/BS degree or equivalent

• 5-7 years’ professional experience

• Contracting and sales order processing experience

• Experience with Salesforce required. Salesforce Certification preferred 

• Experience in successful team management 

• Able to set priorities and manage high volume of requests 

• Detail-oriented, analytical, organized, flexible 

• Strong written and oral communication skills 

• Proficiency using all Microsoft Office applications as well as business analytics tools

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Company info

Harvard Business School Publishing Corporation

Company Profile

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