Supervisory Development Editor
To reduce the variability that stands in the way of effective care, Wolters Kluwer Health solutions deliver clarity when and where it matters most. Our trusted medical evidence and technology solutions engage clinicians, patients, students, researchers, and the next generation of healthcare providers to drive more effective decisions and consistent outcomes across the continuum of care. Our proven solutions include learning and research, advanced clinical decision support, patient engagement, surveillance solutions and more. Learn more at ~~~/health.
The Supervisory Development Editor is responsible for developing content and features for products and solutions through research and collaboration with Acquisition Editors/Digital Product Managers, the Publisher, and the Vice President that meet market demand and solve the needs of our customers. The Supervisory Development Editor is responsible for ownership of assigned products, ensuring that the products (and their related resources) deliver on time, on spec, on scope, and on budget. Success in this role requires close collaboration with the Editorial Operations team, Acquisition Editors/Digital Product Managers, external vendors, subject matter experts, and customers, as well as our Market Research, Technology, Marketing, and Sales departments to ensure the creation of quality products that increase our market share and sales.
The distinction between the Supervisory Development Editor and Senior Development Editor positions is related to managing direct reports, workload (i.e., the number of products assigned), and the criticality/complexity of the products (i.e., revenue generated, scope of products). The Supervisory Development Editor will be responsible for day-to-day-management of other Development Editors on the team, as well carrying a larger volume workload and working on products with higher criticality/complexity than a Senior Development Editor.
This position reports to our Baltimore MD office.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The Supervisory Development Editor manages the product development cycle, through the handoff to the Editorial Operations team, for all assigned product deliverables, whether delivered as print or digital or as a for-sale product or ancillary component. This position: (1) collaborates with the Acquisition Editor (or Digital Product Manager) and Marketing Manager in product planning and evaluation; (2) works with subject matter experts, authors, vendors, and/or in-house staff to develop the content (including storyboards, wireframes, manuscript for learning activities and other educational content, art, videos, etc.) as well as the development of features and functionality; and (3) is responsible for supporting the an assigned project once it is released to the Editorial Operations team. This position's responsibilities are detailed below.
Product Planning and Evaluation
Collaborate with Acquisition Editors/Digital Product Managers to formulate market surveys, desired outcomes for focus groups, and/or scripts for other planned activities to gather customer insight and feedback.
Communicate/interact with customers through surveys, focus groups, or other planned activities to understand their needs and pain points, learning environment, and market trends.
With the goal of solving customer problems and driving market share growth, provide written analysis of customer feedback and competitive products to:
Assist Acquisition Editors/Digital Product Managers in understanding market segments, including competitive landscape, market trends, digital needs, customer demographics, and so on.
Inform and articulate Acquisition Editors'/Digital Product Managers' vision and plan for product development.
Help define the deliverables and the scope of the product(s), including related resources, in light of market feedback and compared to competition.
In coordination with Acquisition Editors/Digital Product Managers, assess how assigned products align with other products in the company's portfolio and identify opportunities for collaboration and integration.
Analyze proposals and sample content to determine market viability and evaluate the ability of subject matter experts and authors to create and revise content in accordance with the project plan.
Create a comprehensive project budget and coordinate with the Editorial Operations team to create a schedule/project plan.
Manage market-driven development of product to meet customer needs and outperform the competition.
Manage content and/or media development (such as video, audio, etc.) via vendors, subject matter experts, and freelancers and ensure all content deliverables are completed on spec, on time, on scope, and on budget.
As defined by project scope, demonstrate development editing capabilities through an analysis of author's/subject matter expert's presentation (e.g., coverage, organization, approach, pedagogy, illustrations) and writing style, providing direction to authors/subject matter experts.
Work with Editorial Assistants to commission reviews of content and/or features and functionality. Evaluate customer feedback through review analyses and work with internal and external team members to ensure product meets market needs and will be positioned for success once released.
Alert Acquisition Editors/Digital Product Managers and Marketing to new opportunities discovered in the course of customer interactions. Review and refine the scope of a project throughout its life-cycle, as needed.
Represent business and market needs in QA of the product by checking content and functionality as needed throughout the development process.
Manage development of product documentation, including but not limited to user's guides, help files, conversion guides, product maps, etc.
In consultation with the Editorial Coordinator for an assigned project, track project status, schedule, and budget, and assist, as needed, in the preparation of reports for management.
Problem-solve any quality/content or scope issues that occur, and collaborate with the Editorial Operations team in resolving any breakdowns that occur regarding schedule, budget/cost, and vendor/freelancer/SMEs.
The Supervisory Development Editor serves as the product expert, interfacing with Product Management, Editorial Operations, Marketing, Customer Success, Sales, and Online Product (Technical) Support, and supporting their efforts to promote, sell, and support the product. Specific responsibilities are detailed below. With these deliverables and tasks, the Associate Development Editor will work with Acquisition Editors/Digital Product Managers and Marketing to ensure consistent messaging and positioning to the customer.
Maintain product information database, which includes product specifications, markets, features, and benefits.
Create competitive grids detailing Wolters Kluwer product vs. competing products.
Provide materials needed by Marketing and Customer Success to develop sales tools such as demo sites and trial access.
Train Marketing, Online Product Support, and Customer Success teams as needed on new product releases.
Provide information needed to create physical product inventory (such as access code cards for digital products), and request design.
Serve as front-line internal support for the product after the product is released. Specific responsibilities include:
Updating competitive grids as appropriate based on new and revised competitive publications
Assisting Marketing with sales inquiries when appropriate
Managing customer escalations from Online Product (Technical) Support
Collaborate with the Director of Product Development in ensuring DE resourcing plans are appropriate for assigned projects.
Assume day-to-day responsible for managing 1-2 Development Editors on the team, including conduct regular status meetings with direct reports; providing feedback and coaching re: employee goals; and working with the Director of Product Development to ensure DE team has appropriate tools, training, and support re: the various processes used during development.
Performs other duties as assigned by supervisor
Required Education: College degree (BA/BS) required.
Required Experience: At least 3-5 years of editorial publishing experience required in developing print and/or digital products e, with exposure in the higher education or healthcare market.
Excellent verbal and written communication, leadership abilities, prioritization, and time management skills, with strong knowledge of editing
Familiarity with analyzing proposal reviews and creating review analysis to aid in the development of an effective plan for the creation of new/revised products
Project management skills (including scheduling, budgeting, and reporting needs for multiple complex projects at the same time)
Expertise in Microsoft Office applications, in particular MS Excel, Word, PowerPoint, and Outlook
Effective time and resource utilization
Ability to build and maintain effective working relationships with internal and external customers
Ability to develop market knowledge
Awareness of larger strategic issues/environment (such as competition and publishing strategies)
Strong detail orientation combined with broad conceptual understanding
General knowledge of the company and strong interpersonal skills, including interacting in professional/social setting
Experience in academic and/or healthcare publishing
Experience in managing direct reports
Familiarity with scheduling software (e.g., Microsoft Project)
Approx. 10% travel required for this position if local to the Baltimore or Philadelphia offices, and for customer engagement activities as appropriate.
ABOUT WOLTERS KLUWER
Wolters Kluwer N.V. (AEX: WKL) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
Wolters Kluwer reported 2017 annual revenues of â‚¬4.4 billion. The company, headquartered in Alphen aan den Rijn, the Netherlands, serves customers in over 180 countries, maintains operations in over 40 countries and employs 19,000 people worldwide.
Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
For more information about our solutions and organization, visit ~~~, follow us on Twitter, Facebook, LinkedIn, and YouTube.
EQUAL EMPLOYMENT OPPORTUNITY
Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
For any assistance with your application for this job opening, please call the HR Source at ~~~ or email ~~~. TTY is also available at 888 (495) 4771.
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Website : http://www.wolters-kluwer.com