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Learning Solutions Specialist High School

Company name
St. Martin's Press, LLC

Boston, MA

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Macmillan Learning is a part of the family-owned Holtzbrinck group of companies and is one of the leading educational technology companies. Through deep partnership with the world's best researchers, educators, administrators, and developers, we facilitate teaching and learning opportunities that spark student engagement and improve outcomes. We provide educators with tailored solutions designed to inspire student curiosity and measure progress. Macmillan Learning is comprised of renowned brands including Bedford\/St. Martins, W.H. Freeman, Worth Publishers, Sapling Learning, SkyFactor, Intellus Learning, Late Nite Labs, and Hayden-McNeil. We are an Equal Opportunity Employer committed to reflecting a broad representation of differences -- race, ethnicity, religion, sex, sexual orientation, gender identity\/expression, physical ability, age, family status, economic background and status, geographical background and status, and perspective-- in our workplace. The successful candidate for this position will become an employee of Bedford Freeman & Worth Publishing Group, LLC (\u201cBFW\u201d), d\/b\/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an affirmative action program in compliance with the NY Department of Education\u2019s guidance. Portions of the affirmative action program are available for review by applicants and employees by contacting Human Resources. Requirements The Learning Solutions Specialist will lead demos and the on-boarding\/implementation of technology solutions with Macmillan Learning customers. Sales demos provide a deeper dive into digital content focused on securing the business. On-boarding focuses on implementation to ensure instructors require the product as part of the course. The Learning Solutions Specialist works to share best practices, key marketplace issues and trends. The Learning Solutions Specialist facilitates internal communication between editorial, marketing, technology, product development, customer support working strategically to develop technology initiatives cross functionally at Macmillan Learning. Responsibilities: Needs Analysis & Sales Demo Conduct customer needs analysis based on internal and external research, as well as customer interviews to develop customized product demonstrations. Presents customer webinars and onsite campus demonstrations to promote Macmillan Learning products and transition customers from competing products to Macmillan Learning native technology. Learning Solutions Specialist will use discipline and customer specific knowledge to highlight product features and develop customer solution plans throughout the presentation. Onboarding & Implementation Develop relationships with technology adopters by managing customized course builds, troubleshooting implementation issues, working as a liaison between the customer and product and development teams, and serving as a layer of personal customer service for our top tier technology adopters Feedback & Strategic Planning Develop continuous demo feedback loops across departments and within the discipline groups to support digital strategy planning across the company, ensuring the voice of the customer is heard in product, development, sales and marketing initiatives. Product Training Conduct product training for sales reps to support digital sales in their territories. Attend relevant conferences, seminars, and webinars to gain knowledge necessary to effectively promote higher education technology Skills\/Experience: Inspires\/motivates others to use technology Strategizes to meet organizational goals Looks for ways to improve\/promote quality Works collaboratively across groups Exhibits varied oral and written communication styles for different audiences Includes appropriate people in decision-making processes; prioritizes effectively Performs well under pressure Able to deal with frequent change, delays, or unexpected events Develops innovative approaches and ideas; works within an approved budget Works well in group problem-solving situations; analyzes the market and competition with an eye to meeting course needs. A combination of proven record of customer service preferred Experience with educational technology and working with instructors preferred Educational publishing experience considered a strong benefit. Education Requirements: College Degree

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St. Martin's Press, LLC
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