R.R. Donnelley & Sons Company
RR Donnelley is an EEO/AA including Vets and Disabled Employer
Coordinate production of printed materials, or print related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.
Work assignments are often routine but on occasion may be non-routine and require some deviation from accepted practice and procedures to complete. Assignments are given in terms of subject area concerned, with specific objectives and possible problems identified. Follow guidelines which may include company and/or departmental policies and procedures, and rules and regulations that are well established but may require some deviation from normal operating procedures when completing more unique assignments
Engage customers to gather job requirements and translate customer requirements in to detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers’ products.
Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production.
Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs. May forward/review proofs with customer, obtain approval of materials, such as artwork, color separations, or ink samples.
May coordinate production of components with other internal plants and/or external vendors as required.
Engage appropriate departments to verify the issue and determine the root case. Communicate with customers regarding the resolution of issues
Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
Tally the final production runs and work performed to assemble paperwork for billing purposes.
Business Unit/Platform Specific duties
May have responsibility for determining the supplies and paper needed for jobs including the use of vendors to supply component of the customer product.
May assist sales in the RFP process supplying estimates and determining how to efficiently process a complete job.
May have responsibility for the composition and/or copy prep of the customers’ products.
Performs other related duties and participates in special projects as assigned.
Job Knowledge & Skills
The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
HS diploma or equivalent with 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.
Requires very good knowledge of general administrative/manufacturing operations procedures and knowledge of job specific processes to successfully execute and complete the more progressive/complex duties of the job. Ability to follow company policy and understand any rules or regulations governing the work being completed and impact work has on department or company. Must have very good knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete duties successfully. Requires good knowledge of multiple functions or areas of the business in which there is frequent contact with while completing daily work assignments of the job. Must have very good oral and written communication skills sufficient to explain departmental policy, methods and/or procedures when completing assignments. Requires very good organizational skills sufficient to accomplish work by established deadlines and ability to coordinate phases of work with others.
Must be able to work weekends and holidays.
Additional job knowledge, skills, and/or abilities specific to a department may be listed on the staffing requisition.
R.R. Donnelley & Sons Company
Website : http://www.rrdonnelley.com
RR Donnelley (Nasdaq:RRD) is a global provider of integrated communications. The company works collaboratively with more than 60,000 customers worldwide to develop custom communications solutions that reduce costs, drive top-line growth, enhance ROI and increase compliance. Drawing on a range of proprietary and commercially available digital and conventional technologies deployed across four continents, the company employs a suite of leading Internet based capabilities and other resources to provide premedia, printing, logistics and business process outsourcing services to clients in virtually every private and public sector.