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Job Details

Content Communications Manager/Web Publishing Boston MA or Charlotte NC

Company name
Bank of America Corporation

Boston, MA

Apply for this job

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Job Description:

Position Description

We are looking for a dynamic, self-motivated individual with experience and skills in web content management and publishing, graphic design and website management. The primary responsibility of the content manager will be development/updating of Merrill Edge’s Online Resource Center (ORC), key components of which include partner consultation, idea generation, editing, and web publishing.

Content/Publishing Responsibilities

Create, develop and manage new content for the Merrill Edge Online Resource Center. Individual will have responsibility for consulting with business partners to develop an appropriate strategy for effective content delivery designed to drive associate awareness, acumen and/or engagement.

Work with Subject Matter Owners on requested ORC content updates/edits/enhancements, influencing partners to ensure high quality of content and providing expertise with regard to content structure and formatting. Individual will need to understand and identify all impacted ORC content and will be on point for implementing improvements.

Coordinate assigned Periodic Maintenance/Governance review of ORC content and ensure content is consistent with Global Policy Source (GPS) procedures, applying updates to ORC content as necessary

Responsible for following all processes for content updates, tracking and archiving to ensure adherence to regulatory guidelines

Responsible for ensuring content is targeted appropriately

Responsible for ensuring associates have timely access to accurate and concise content via appropriate taxonomy/navigation design, usability design, keyword search term development, etc.

Support publication of communication projects as assigned through various delivery channels.

Design Responsibilities

Apply and maintain a consistent look and feel throughout all communications and web properties, with awareness of and adherence to enterprise standards

Develop graphics for web use/placement

**Open to candidates outside listed regions

Required Skills:


have these skills to be minimally qualified.

Design Skills:

Design-thinking mindset. Experience updating and managing content and production for high-traffic websites. Candidate should have proficiency with HTML, java scripts, Adobe Photoshop and hands-on experience with popular content management systems (Vignette, Open Text, KMT platform, etc.). Candidate should demonstrate an aptitude and desire to learn new software Graphic design skills are desired.

Consulting Skills:

Self-directed strategic thinker capable of making an impact quickly. Candidate should have the ability to fully understand clients’ needs (via detailed questions, active listening, critical thinking, and proactive research), and develop key expertise and recommendations designed to educate, inform, motivate and compel frontline associates.

Time Management/Attention to Detail:

Associate expectations include delivery of accurate and timely information and associate should possess ability to work under continual deadline constraints

Strong-attention to detail, focus on quality, proofreading, organization skills, editorial skills, and the ability to manage multiple projects and priorities concurrently in a fast-paced environment are critical. Associate should be able to adapt and respond effectively to changing/shifting priorities.

Interpersonal Skills:

Proven ability to establish and develop interpersonal relationships. Confidence to influence and work collaboratively with multiple levels of the organization and within a cross-departmental team. Must have a client-centric mind-set.

Creative Skills:

Must possess the creative ability to develop web-based information and design strategies. Inside the box thinkers need not apply. Must be resourceful and able to apply overarching standards and strategies in a variety of situations, with minimal instructions or oversight.

Desired Skills:

Investment industry experience and knowledge are desired.

Posting Date

: 04/13/2018


Boston, MA, 100 FEDERAL ST (MA5100),


- United States


: Yes, 10% of the time

Full / Part-time

: Full time

Hours Per Week

: 40


: 1st shift

Weekly Schedule

: Monday - Friday 8:30 am - 6:00 pm

Company info

Bank of America Corporation
Website :

Company Profile
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.

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