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Job Details

Associate User Experience Researcher

Company name
Sony/ATV Music Publishing LLC

New York City, NY

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The Orchard is an independent music and film distribution company distributing music from artists such as AWOLNATION, Kelsea Ballerini, and Skepta as well as films like Cannes Grand Prix Winner BPM (Beats Per Minute), and Sundance Jury Prize winner Dina, and The Hero. With our industry-leading technology and operations, we partner with companies of all sizes to make their music, films and videos available across hundreds of digital outlets and physical retailers around the world. At The Orchard, the focus is to provide a comfortable, social and engaging environment to encourage productivity and creativity.
The Orchard is hiring an Associate User Experience Reseacher to join our NYC (East Village) product design team.
As a User Experience Researcher at The Orchard, you will help the product design team understand what experiences for our labels are intuitive and accessible, creating a best-in-class experience.  You will dig into what our customers need from our products by exploring their behaviors and motivations while working with Product Designers, Product Managers and Engineers to inform the development of key features through research.
You will be involved in all stages of the product development, delivering oral, written and visual presentations about our research findings, as well as contribute to identification of product and user requirements.

Conduct qualitative and quantitative user research, leveraging diverse methodologies such as usability tests, interviews, card sorting activities, surveys, observational studies, and analytics data
Partner with product designers to inform and evaluate UX decisions
Synthesize research into actionable takeaways applied to product goals and business objectives
Work alongside product teams to incorporate research needs into project planning
Take part in the planning, recruiting and scheduling of research studies
Monitor and regularly report on usage behavior of multiple web properties
Share and present user research findings with internal teams and stakeholders
Participate in regular design reviews and other team-wide design efforts
Generate insights that both fuel ideation and evaluate designs


Case studies demonstrating strong critical-thinking skills in the research process
Experience conducting, analyzing and reporting on both qualitative and quantitative research
Experience using analytics tools such as Google Analytics
You take a thoughtful approach to conducting and analyzing research in a purposeful manner
Demonstrated communication
You are organized and meticulous in analyzing data
You are an empathetic thinker with strong communication and storytelling skills
You are a curious question-asker with an investigative thirst for learning

The Orchard is a pioneering music, film and video distribution company operating in more than 30 global markets. With a holistic approach to sales and marketing combined with industry-leading technology and operations, The Orchard amplifies reach and revenue across hundreds of digital, physical and mobile outlets around the world. The Orchard streamlines content owners' business complexity with an intuitive client dashboard, comprehensive rights management and tailored client support. Founded in 1997, The Orchard empowers businesses and creators in the entertainment industry. For further information, please visit
Orchard is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, veteran or military status, genetic information or any other status protected by applicable federal, state, or local law.

Company info

Sony/ATV Music Publishing LLC
Website :

Company Profile
Sony/ATV Music Publishing is the largest music publishing company in the world and is co-owned by Sony Corporation and the Estate of Michael Jackson. The company was originally founded as Associated Television (ATV) in 1955 by Lew Grade. In 1985, ATV Music Publishing was sold to Michael Jackson for $47.5 million. Paul McCartney, who had told Jackson about the importance of owning publishing, admitted he felt somewhat undercut by the acquisition because Sony/ATV Music Publishing owned the publishing rights to most of The Beatles' songs, although he did not enter bidding when it came up for sale in 1984.

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