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Job Details

Content Management Publisher Associate

Company name
Ernst & Young Global Limited

Cleveland, OH

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Content Management Publisher Associate




Job #661563093

Content Management Publisher Associate

Core Business Services

Requisition # CLE001N8

Post Date 2 days ago

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

As part of our global Knowledge group, you'll make sure our client-serving professionals have access to the right people, tools and information to help clients meet their business needs. Knowledge teams provide a wide range of services to better understand client businesses and business environments. Team members may create and manage organization-wide business tools and processes to share important information, or advise people and teams on how to effectively use the content and tools that exist.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That’s how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

This position is responsible for supporting the content management of digital publishing for one or more countries/areas within the firm, fostering the successful application of knowledge conducive to those professionals serving clients. The position requires a full understanding of the policies, procedures, processes, technology and related systems that comprise the firm's content management infrastructure.

Specific responsibilities include publishing or maintaining the quality and relevancy of content included within the firm’s knowledge infrastructure. The role assists in the operational processes associated with the development, management and execution of a variety of projects pertaining to core content management repositories and web sites. This role is also responsible for content management for specific types of content used by a community. This may include transforming technical content, thought leadership, go to market strategies, and/or other content relevant to the community into searchable, hyperlinked, and otherwise navigable pages within our firm’s relevant publishing platforms.

Key Responsibilities:

Accountable for the editing or publishing of content for one or more service/sub-service lines within the firm.

Utilizes technical ability and manages content updates received from a subject matter resource or a team lead and, with minimal instruction, makes the necessary, corresponding changes (edits, document additions, document removals) in a complex web-based content management systems.

Reviews and edits digital content for consistency and accuracy of information.

As needed, redacts or edits digital content for global projects.

Communicates status effectively with team leaders keeping them apprised of project status. Identifies problems. Investigates potential solutions and seeks guidance when necessary.

Cross-promotes content to related site sections, homepage sections, webcasts, interior pages, mobile sites and e-newsletters.

To qualify, candidates must have:

Ability to identify and communicate problems

Ability to apply knowledge gained from one project to the next

Profound ability to pay attention to detail

Ability to work in a strong teaming and collaborative environment

Able to respond appropriately to routine and non-routine requests

Creative and efficient in using web-publishing and formatting tools

Devises logical, efficient strategies for managing workflow

Performs work independently, with moderate level of review, and is assigned to projects of moderate complexity and visibility, as well as projects requiring planning and coordination

Strong communication skills (both verbal and written) and organizationalskills

Strong project and time management skills and ability to meet deadlines

Ability to adapt to changing priorities and work in a team environment

Proficiency with typical MS Office tools (Word, Excel, IE), as well as a solid comfort level with technology

Experience with HTML or XML

Strong understanding of the relevant publishing technologies and knowledge infrastructure elements

Must perform with a high degree of accuracy

Bachelor’s degree or equivalent job experience

Approximately 2-4 years relevant work experience

EY, an equal employment opportunity employer (Females/Minorities/Protected Veterans/Disabled), values the diversity of our workforce and the knowledge of our people.

Updated 05/11/2018

Company info

Ernst & Young Global Limited
Website :

Company Profile
At EY, we are committed to building a better working world — with increased trust and confidence in business, sustainable growth, development of talent in all its forms, and greater collaboration. We want to build a better working world through our own actions and by engaging with like-minded organizations and individuals. This is our purpose — and why we exist as an organization. Running through our organization is a strong sense of obligation to serve a number of different stakeholders who count on us to deliver quality and excellence in everything we do. We want to use our global reach and scale to convene the conversation about the challenges facing economies and the capital markets.

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