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Coor - Sales Support Open Access 30461

Hoboken, NJ

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Req Id 30461 - Posted 06/25/2018 - Sales - Job Posting Region (1) - Job Posting Location (1) Wiley is a provider of content-enabled solutions that improve outcomes in research, education, and professional practice. Our core businesses produce scientific, technical, medial, and scholarly journals, reference works, books, database services, and advertising; professional books, subscription products, certification and training services and online applications and education content and services including integrated online teaching and learning resources for undergraduate and graduate students and lifelong learners.  The company’s headquarters are located in Hoboken, New Jersey, with operations in the U.S., Europe, Asia, Australia, and Canada.  Sales Support Coordinator, Open Access Hoboken Wiley has been revolutionizing the way we share the knowledge of research for years and we want to bring this experience to life for our customers, including libraries, societies, authors, corporations and researchers through meaningful and engaging live, digital, and thought provoking exciting experiences. The role of this position is to support the Open Access sales team with all billing- and support-related tasks associated with the Wiley Open Access Account Holders. This role will fulfil the responsibilities related to the funded open access business including but not limited to order entry, billing and credit hold reporting, and database maintenance. The role will also be responsible for assisting complex customers, such as the VSNU and KEMO consortia and institutions with JISC credits. This role is responsible for data quality and integrity, and ensuring that articles are correctly made open with the proper copyright information in the published content. The coordinator will manage customer campaigns through excellent communication and organizational skills with a view in maximising revenues and repeat business.  Activities:Customer SupportProduce accurate system invoicing for the payment of invoices related to the Wiley Open Access Account Holder business via order processing systemsData Quality & IntegrityEnsure that articles are open access and with the correct copyright information on Wiley Online Library  Skills required:Associates Degree in Business Administration/Management, Liberal Arts field, or equivalent.1-2 years of working experience in a Customer Service/Support or Order Fulfilment capacity. Minimum 1 year working experience in Sales Support.Strong working knowledge of PC software such as Microsoft Office (Excel/ Word/ PowerPoint). Some knowledge of order entry systems or customer management systems. People have always been valued at Wiley. We work collaboratively, enjoy what we do and have opportunities to develop throughout our careers. And the rewards are impressive. Which means you can look forward to a competitive salary, paid time off and defined contribution pension/401K scheme. Wiley is an equal opportunity/affirmative action employer.  We evaluate qualified applicants and treat all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or based on any individual’s status in any group or class protected by applicable federal, state or local laws. Although we appreciate your interest only those candidates with whom we are interested in interviewing will be contacted. ,skills:null,hiringOrganization:{@type:Organization,name:John Wiley & Sons, inc.,logo:null},identifier:{@type:PropertyValue,name:John Wiley & Sons, inc.,value:30461},url:****usadvertisehelpprivacytermsprotect yourself© 1999-2018, LLC.All rights reserved.•••

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