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Job Details

Sr Tech Services Specialist-Production Support

Company name
Houghton Mifflin Harcourt

Boston, MA

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The Organization

Houghton Mifflin Harcourt

is a global learning company with the mission of changing people's lives by fostering passionate, curious learners. Among the world's largest providers of pre-K-12 education solutions, HMH combines cutting-edge research, editorial excellence and technological innovation to improve teaching and learning environments and solve complex literacy and education challenges. HMH's interactive, results-driven education solutions are utilized by 50 million students in over 150 countries, and its renowned and awarded novels, non-fiction, children's books and reference works are enjoyed by readers throughout the world. For more information, visit


Information Technology

organization is transforming to realize our mission: Become a leader in HMH’s digital transformation,

and as a strategic partner, innovate and deliver

highest value,  competitive advantage solutions

across all corporate and business functions. Our ambition is to be a digital leader through innovation and develop and deliver leading edge technology such as robotic process automation and artificial intelligence to solve some of HMH’s greatest operational business challenges.  Our professionals will have business relevant skills to connect our HMH partners to technologies that propel the businesses to deliver the greatest value for HMH and our customers.  We are building a team of IT professionals with an insatiable appetite to learn, a relentless focus on customer service, a technological curiosity toward future possibilities, and a creativity in solving business challenges with leading technologies.  Our team will find ways to work together, create a sense of community where it’s safe to take risks and learn together, develop our careers, and all have an opportunity to work on new technologies.  We will work together, learn together and have fun together. As a team, we will lead HMH’s digital transformation.

The Opportunity:  Sr. Technical Production Specialist

This position reports to the Manager of Technical Services in Digital Innovation & Content Management, IT. The Sr. Technical Services position is a key member of the Content Management Systems Production Services team. You will provide customer service for all digital and print related production systems/applications. With CORE – Solutions being your most important customer, you will work closely supporting all business teams during digital and print projects. You will play a key role in supporting the business by troubleshooting and resolving issues, creating and managing production system/application credentials, and configuring and testing production systems/applications. The ideal candidate should have a background in digital and print production. This role is located in Boston, Massachusetts or Orlando, Florida.


Creates and manages user credentials for production systems/applications

Configures production systems/applications

Creates Test Cases for and tests production systems/applications and upgrades

Analyzes and resolves production system/application, user access, configuration, and file issues/errors using a ticket tracking system

Contributes to the further development of the Production Services’ systems by detailing functional problems and outlining future enhancements. Also contributes to the maintenance and improvement of the department SharePoint sites

Communicates with stakeholders during production projects to build good working relationships

Completes other tasks pertaining to divisional project requests and special projects as assigned by the Manager of Technical Services and Leads

Skills and Qualifications

Strong interpersonal and communication skills (both verbal & written), including the ability to articulate complex processes and concepts to non-experts

Ability to work effectively as a member of a cross-divisional team or as an individual

Possesses strong troubleshooting skills

Detail-oriented, analytical, and accurate

Technical knowledge and experience working with Adobe Products: InDesign, InCopy, and Acrobat

Technical knowledge and experience working with Microsoft Office: Word, Excel, PowerPoint, and Outlook

Proficiency with Web browsers

Experience with both Mac and PC platforms

Knowledge of general functionality of database systems such as SharePoint 2010 a plus

Knowledge of Inkling’s Habitat, Alfresco’s Digital Business Platform, and any Enterprise Content Management applications a plus

Knowledge of WoodWing’s Smart Connection a plus

Knowledge of Java scripting and apple scripting a plus

Knowledge of SpiraTeam, WebEx, and Box a plus

Education: Bachelor’s Degree, with a minimum of 5 years full-time experience in digital and print publishing

Physical Requirements:

Might be in a stationary position for a considerable time (sitting and/or standing)

The person in this position needs to move about inside office to access file cabinets, office machinery, etc

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer

Must be able to collaborate with colleagues via face to face, conference calls, and online meetings


Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom.  HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visit


Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

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Company info

Houghton Mifflin Harcourt
Website :

Company Profile
At Houghton Mifflin Harcourt, we aim to spark a lifelong love of learning in every individual we touch. It's not just our mission; it's our passion. As one of the world’s longest-established publishing houses and largest providers of pre-K–12 education solutions, we specialize in dynamic learning content for students, teachers, kids and parents.

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