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Job Details

Publishing Operations Associate

Company name
National Consumer Law Center

Boston, MA

Apply for this job

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The National Consumer Law Center® seeks a Publishing Operations Associate to work in our downtown Boston office.

Primary Responsibilities:

The Publishing Operations Associate ensures the proper operation of the publications e-commerce platform and assists with publications accounting, customer service, budgeting, and marketing tasks. Responsibilities include:

• Development, operation, trouble-shooting and daily monitoring of the publications e-commerce platform

• Recommend and test improvements to the e-commerce platform

• Manage daily publications sales, including reconciliation.

• Process payments and refunds including credit card, check, and wire payments

• Process orders, refunds, and credits

• Create, maintain, and troubleshoot sales reports

• Provide phone, email, and other customer service assistance in coordination with the Director of Publishing Operations

• Provide assistance with marketing and sales efforts, including database maintenance and sales analytics, in coordination with the Marketing & Sales Manager

• Participate in the creation and revision of budgets

• Participate on team involving all aspects of publications program


• Bachelor’s degree in a related field OR

• Equivalent combination of education and/or work experience in a related field

• Strong attention to detail

• Excellent verbal and written communication skills

• Demonstrated computer competency including experience with Microsoft Office and Google suite

• Experience working with content management software preferred; experience working with Drupal a plus

• Accounting or sales experience preferred

• E-Commerce experience highly preferred

• Demonstrated commitment to working on behalf of disadvantaged individuals and communities

• Ability to work independently and collaboratively

Please note that this position requires work in our Boston office.

About Our


Founded in 1969, the National Consumer Law Center (NCLC) is a nonprofit advocacy organization that seeks to build economic security and family wealth for low-income and other economically disadvantaged Americans. NCLC is the leading source of legal and public policy expertise on consumer issues for lawyers, federal and state policymakers, consumer advocates, journalists, and front-line service providers.

NCLC is also an active online and print publisher with a dynamic digital platform that integrates content, a bookstore, subscription service, and other e-commerce features. NCLC releases approximately 20 updated and new titles a year for thousands of lawyers, libraries, and consumers.

NCLC offers an outstanding benefits package that includes employer-paid medical, dental, life, and disability insurance, as well as pre-tax savings plans, a retirement savings opportunity, and generous paid time off including holidays, sick time, personal time, parental leave, and 3 weeks of vacation per year.

The National Consumer Law Center is an Equal Opportunity and Affirmative Action Employer, and encourages applications from all qualified individuals without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, or veteran status, or to other non-work-related factors.


Tashia Graham




How to Apply: Please submit a resume and cover letter to (subject line: Publishing Operations Associate). Open until filled, but applications are encouraged by May 20, 2018. No phone calls please.

Company info

National Consumer Law Center
Website :

Company Profile
Since 1969, the nonprofit National Consumer Law Center® (NCLC®) has used its expertise in consumer law and energy policy to work for consumer justice and economic security for low-income and other disadvantaged people, including older adults, in the U.S. NCLC’s expertise includes policy analysis and advocacy; consumer law and energy publications; litigation; expert witness services, and training and advice for advocates. NCLC works with nonprofit and legal services organizations, private attorneys, policymakers, and federal and state government and courts across the nation to stop exploitive practices, help financially stressed families build and retain wealth, and advance economic fairness

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