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Job Details

Customer Service Specialist - Ad Design

Company name
Liturgical Publications

New Berlin, WI, United States

Employment Type

Customer Service, Publishing, Design

Posted on
Nov 26,2018

Valid Through
Mar 11,2019

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Customer Service Specialist - Ad Design


Milwaukee Office


New Berlin, WI


Are you looking for a way to combine your customer service experience with your design skills? This may be the perfect position for you!

As a Customer Service Specialist, you’re empowered to work directly with clients to make the best decision for each situation by addressing specific concerns through e-mail and phone.  

You’re excited about this opportunity because you will…

Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined goals.

Use your creative and graphic design skills to assist in modifications of design layouts, text, and/or illustrations of advertisements.

Respond to customer inbound phone and e-mail inquiries by comprehending the inquiry, reviewing previous inquiries and responses, gathering and researching information, processing actions resulting from the inquiry, and communicating resolutions to the highest regard of customer satisfaction.

Record customer inquiries by documenting the inquiry and response using the IBMi customer account. 

Complete an annual audit of all publications to ensure accurate customer account status, accurate ad specifications, and relevant ad content.        

We're excited about you because…

You have excellent customer service skills and outstanding written and verbal communication.

You have experience and a passion for graphic design.   

You are comfortable working across multiple communication channels; 2 years of customer service experience a plus!

You are a quick learner! 

You have a strong working knowledge of Adobe Creative Suite, MS Publisher, and Microsoft Office.   

You have a basic understanding of Macintosh computer systems and ability to adapt to working on a PC platform to manage e-mail, calendar, and other task utilities.

You are detail oriented and have exceptional time management skills.

LPi is the industry leader in stewardship and communication solutions, helping parishes and non-profits create vibrant communities. We help our clients change the world! We live by our core values: Being Passionate, Having a Positive Team Spirit, a Servant Leader Attitude, Embracing Change, and Having Fun! Our products include ad-supported church bulletins, websites and newsletters, online giving, mobile phone applications, offertory campaigns and stewardship workshops. Learn more about who we are and how we have grown in the last 40 years at

. #LI-AM1

We are an Equal Opportunity Employer


Company info

Liturgical Publications
Website :

Company Profile
Liturgical Publications is a stewardship communication company that serves as a single source for products and services that help create more vibrant faith communities. We offer engagement tools for parishes and religious organizations that include ad-supported church bulletins, websites and newsletters, solutions for digital engagement, including online giving and mobile phone applications. Today LPI offers consultative coaching services and catechesis to help the local church build a stewardship spirituality culture where people actively give back more of their time, treasure and talent in thanks to God for what He has given to them. Our sustainable offertory campaign is designed to help parishes build long-term fiscal discipleship into their community, as well as parish stewardship workshops and retreats to communicate the complete message of stewardship as a way of life. With a full slate of digital, print, communication and consultative coaching products and services, LPI is helping parishes extend their community and communicate the Good News.